Returns and Refunds

Returns and Refunds – AuraCube

Last updated: 12/09/2025

At AuraCube , we want your shopping experience to be satisfactory. Therefore, we have established the following returns and refunds policy in accordance with consumer regulations in Spain and the European Union.

1. Deadline for returns

You have a legal period of 14 calendar days from delivery to request a refund for your purchase without needing to justify the reason.

For a return to be accepted, the item must be:

  • In the same condition as it was received.

  • Unused, with tags and in original packaging.

  • With the proof or receipt of purchase.

2. How to request a refund

To start the process, contact us at auracubestore@gmail.com indicating:

  • Order number.

  • Reason for return.

We'll provide you with the return address and instructions once your request has been approved. Returns will not be accepted without prior approval.

3. Return costs

Unless the reason is our error or a defective product, return shipping costs will be the customer's responsibility.

4. Defective or incorrect items

If the item is defective, damaged, or you receive a different product than the one you ordered, you must notify us within 48 hours of receiving it so we can evaluate the case and offer you a solution.

5. Items that cannot be returned

For hygiene or safety reasons, we do not accept returns of:

  • Customized or custom-made products.

  • Personal care, beauty or hygiene items.

  • Perishable goods (food, flowers, plants).

  • Hazardous materials, flammable liquids or gases.

  • Gift cards.

We also do not accept returns on sale items unless they are defective.

6. Exchanges

If you wish to exchange a product, you must return the original item and, once the return is accepted, place a new order for the desired product.

7. Refunds

Pursuant to Article 107 of the Consolidated Text of the General Law for the Defense of Consumers and Users, once the customer has exercised their right of withdrawal and we have received the returned product or reliable proof of its shipment, we will refund all payments received, including, where applicable, standard shipping costs for the initial delivery.

The refund will be made using the same payment method used in the initial transaction, unless the customer expressly agrees otherwise, and without undue delay and, in any case, within a maximum period of 14 calendar days from the date we receive the withdrawal notice.

In any case, we may withhold the refund until we have received the goods or until the customer provides reliable proof of their return, whichever condition is met first.

The refund amount may be reduced proportionally if the product's value has decreased due to handling other than that necessary to establish its nature, characteristics, or functioning.

Return shipping costs will be borne by the customer, except in the case of defective, damaged, or incorrectly shipped products.

8. Contact information

For questions or queries about this policy, you can write to: auracubestore@gmail.com .